Lomax Contact – Phone, Email and All Contact Options
Do you need to get in touch with Lomax? Here at LomaxFan we have compiled an independent overview of all the ways you can contact Lomax. Whether you have questions about an order, want to make a complaint about a product, or simply want advice, you will find the relevant contact details below. We continuously update this page so you always have access to the latest information.
Lomax contact – phone and opening hours
The fastest way to get help is typically by phone. Lomax customer service can be contacted during store opening hours:
Phone: The central customer service number can be found on Lomax's official website. The number connects you with a member of staff who can help with orders, product questions and complaints.
Phone hours: - Monday–Friday: Typically 08:00–17:00 - Saturday and Sunday: Closed for phone enquiries
Tips for fast service: - Have your order number ready if you are calling about an existing order - Call in the morning if possible, as waiting times are often shortest then - For urgent business enquiries there may be a dedicated line
Contact Lomax by email
If you prefer written communication, you can send an email to Lomax customer service. Email is particularly well suited for enquiries that require documentation, such as complaints with photos of defective goods.
Response times: Lomax typically aims to respond to emails within 1–2 business days. During busy periods such as Christmas and New Year, the response time may be slightly longer.
What should your email contain? - Your full name and contact details - Order number (if relevant) - A clear description of your enquiry - Any photos of product defects or damage
The exact email address can be found on Lomax's official contact page, as it may change over time.
Visit a Lomax store
If you would like personal assistance, you can visit one of Lomax's physical stores around Denmark. Here you can get face-to-face advice, see products in person and drop off returns directly.
Lomax has stores in several Danish cities, including: - Aalborg - Aarhus - Odense - The Copenhagen area - And several other locations
See the full overview of stores with addresses and opening hours in our store directory.
Lomax business customers
If you are a business customer, Lomax typically has a dedicated contact route for companies. The business department can help with:
- Setting up a business account
- Customised pricing agreements and bulk discounts
- Invoice payment and credit options
- Advice on fit-out and larger purchases
- A dedicated account manager for ongoing orders
Business customers are advised to contact Lomax directly via the business department's phone number or email address, which can be found on the official website under the business customers section.
Frequently asked questions
Q: How quickly does Lomax respond to enquiries? A: By phone you can typically get through within a few minutes' wait during opening hours. Emails are normally answered within 1–2 business days, but it may take a little longer during busy periods.
Q: Does Lomax have a live chat on the website? A: Lomax has at times offered live chat as a contact option via their webshop. Check the official website to see whether chat is currently available.
Q: Does Lomax have an app through which you can contact them? A: At present there is no dedicated Lomax app for customer enquiries. The easiest route is still phone, email or a personal visit to the store.